Conversational AI


Ask questions and get answers from your data through Microsoft Teams Chat


AI-Driven Automations


Use your own data to build automations, AI models and data classifications


Data Improvements


Find and fix gaps and errors in your data


Private Data Lake


All your systems in one trustworthy IBM watsonx AI data lake reducing search time


CrushBank Blog

ai driven automations

How Can AI-Driven Automations Help MSPs?

In the age of AI, IT support and Managed Service Providers (MSPs) must continuously adapt to the evolving landscape ...
CrushBank and Novatech: Leveraging Data to Solve Customer Problems Faster

CrushBank and Novatech: Leveraging Data to Solve Customer Problems Faster

Businesses face constant pressure to provide seamless and rapid customer service in today’s fast-paced digital landscape ...
Add AI To HaloPSA and HaloITSM And Get More Power

Add AI To HaloPSA and HaloITSM And Get More Power

CrushBank’s native integration with HaloPSA and HaloITSM offers MSPs and internal service desks a powerful AI-driven enhancement that accelerates IT ...

CrushBank News

How Equinox IT Services Onboards New Technicians Faster and Closes More Tickets

How Equinox IT Services Onboards New Technicians Faster and Closes More Tickets

At Equinox IT Services, founded in 2002 based in Orem, Utah, efficiency is key. Specializing in providing top-tier IT support ...
unveils ticket

CrushBank Unveils Enhanced Ticket Search Feature to Streamline IT Support

CrushBank Technology, the innovator behind CrushBank Neuro, a leading AI-driven solution for IT support teams, is excited to announce a ...
New CrushBank Neuro App for Microsoft Teams Now Available

New CrushBank Neuro App for Microsoft Teams Now Available

CrushBank is pleased to announce the release of the new CrushBank Neuro app for Microsoft Teams. This latest development marks ...

CrushBank Social

All time searches done
with CrushBank:

Total search results delivered
by CrushBank:

 

Typical Metrics Before CrushBank



 

Typical Metrics With CrushBank



 

Case Studies

NovaTech, Inc.

iPower Technologies

  • Overall, we are very satisfied with CrushBank. It has transformed our operations. If you want to save time per ticket and enhance your team's productivity with accurate resolutions, CrushBank is worth the investment.

    IT Weapons

  • We really like how we can find related tickets and similar issues quickly within Crushbank. It's really nice that we don't have be totally exact in our searches and it still finds what I'm looking for faster than if I had done a time entry search in ConnectWise Manage.

    CrushBank has reduced the frequency of escalations because our techs can resolve the problem without needing to go to another source. They’re finding answers on their own, which helps them build confidence and close tickets faster.

    Equinox IT Services

  • The biggest things that I'm excited about are the ticket classifier and ticket budgeter. Being able to put averages on things like PC deployments and see what the outliers are and where we might need training from engineers, or where a ticket went awry that took too long, are really keys for us moving forward.

    Visual Edge

  • “CrushBank gives our frontline engineers on the help desk the ability to solve customer problems faster. It helps us close say an extra ticket a day per engineer.”

    NovaTech, Inc.

  • We can integrate CrushBank across all our current systems and solve problems faster. Plus, we can use it as a selling point to our clients – as we can rapidly resolve their problems because we're using AI.

    iPower Technologies

  • We are saving 8-10 hours a month just by using the CrushBank SmartClassifier to automate the classification of our tickets.

    Lighthouse IT

  • The first question I asked CrushBank Neuro saved me an hour of work! It’s changing the way we work.

    CloudBox

  • CrushBank helps our technicians get to relevant information quicker, which is helping them solve problems more quickly. Even in the sales department, where we sometimes have to find service tickets that may be related to a sales request, we are benefitting from CrushBank’s intelligence, saving us time by providing much more relevant results in our search than our PSA can provide.

    Syncrety Technology Solutions

  • I've been just asking CrushBank Neuro questions that my team asks me... it's faster than I am at pointing out documents. I keep showing the team it's basically a "let me Google that for you" type of thing now.

    Z-Tech Associates

  • CrushBank has positively impacted our service delivery process by helping us apply the ITSM model to ticket classification and better predict ticket time budgeting. It also helps us have a single source to search for documentation and SOPs which allows us to grow.  CrushBank speeds up the time to ticket resolution and makes searching through past tickets way easier than using the built in filters of the PSA

    CR-T

 

Book a Call or Demo

 

Schedule a personal demo with an expert to see the CrushBank AI Engine in action. You’ll learn how you can transform your IT support, gain insight into your operational efficiency and customer sentiment and learn how you can dramatically improve your data quality.