Turn employee interactions into corporate intellectual property

CrushBank allows technical support organizations to finally deliver true strategic direction to their customers by turning all of the fractured experiences in their systems into intellectual property and functioning advice.

  

View relevant information from across all your data sources to help resolve new tickets

The system ingests large volumes of unstructured data, reads and understands it, and uses machine learning to find the right answers to questions instantly.

  

Identify missing data and create tickets to address them

Increase knowledge about and familiarity with the customer’s environment. And solve the customer’s problem faster - reduce the 50% of a technician’s time that is spent looking for data.

 

Learn from every interaction to store experiences and improve future responses

AI can help organizations’ new technical hires get up to speed faster by harnessing the intelligence contained in past trouble tickets to resolve current user issues.

Integrations built on native APIs allow for real-time updating of system data within the platform

Integrates with leading ITSM, document management and collaboration platforms.

Integrates with leading ITSM, document management and collaboration platforms.

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Help Your People Work Smarter

Put the data your helpdesk engineers need at their fingertips. With better access to historical ticketing details and proprietary customer information as well as product documentation, licensing and credentials, they can spend less time searching for information and more time using their technical expertise to resolve customer issues.

Figure Out What’s Working and What’s Not

Connect CrushBank to your ITSM and start gaining valuable insight about everything from employee productivity to end user satisfaction. More easily identify your best performers, your biggest support headaches and your greatest opportunities to improve customer service.