Private Data Lake - CrushBank

Custom Private Data Lake
Connected To All Your Systems

The value of CrushBank's private data lake lies in its ability to centralize, secure, and organize all of a company’s data from various systems into a single, cohesive resource. By consolidating information that is often siloed across platforms, the private data lake ensures accessibility and consistency, enabling teams to retrieve accurate and context-specific insights. Its secure design honors access permissions, protecting sensitive data while maintaining usability.

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Automate the categorization of your ticket data

CrushBank allows technical support organizations to finally deliver true strategic direction to their customers by turning all of the fractured experiences in their systems into intellectual property and functioning advice.

Bring everything into one view

The CrushBank AI starts by ingesting entire interactive data set (tickets, time entries and more). Next, it goes through a process of enrichment where it analyzes then classifies each datapoint by key concept (root cause) and by customer and engineering sentiment (client satisfaction). In a matter of seconds, it can create functional reports to drive internal decision making.

Universal API

CrushBank's Universal API allows seamless integration with any system, enabling businesses to connect their existing systems to CrushBank’s secure data lake and AI-driven features, providing consistent and actionable insights across all integrated tools and workflows.

Honor Access Permissions

CrushBank honors permissions by adhering to the security and access controls set within the original systems from which the data is ingested. This means that users can only access information they are authorized to see, maintaining strict compliance with existing organizational policies.

Solve the Problem of Useful Information Buried in Emails

Many times technicians will collaborate regarding a ticket over email and the information can be very valuable to future troubleshooting, but it becomes difficult or impossible to find that information again. The CrushBank Microsoft Outlook add-in ingest the contents of an email so this is searchable in CrushBank for future tickets.

Help Your People Work Smarter

MSPs use a variety of documentation systems, but configuration details stored inside can be hard to find. CrushBank ingests the details into the AI Engine to be surfaced when relevant.

Figure Out What’s Working and What’s Not

Connect CrushBank to your ITSM and start gaining valuable insight about everything from employee productivity to end user satisfaction. More easily identify your best performers, your biggest support headaches and your greatest opportunities to improve customer service.