At CrushBank, we’re always looking for ways to make IT support faster and more efficient, and our latest feature is here to do just that. We’ve added a powerful new ticket search capability to CrushBank Neuro, making it easier than ever for IT teams to tap into past solutions. If you’ve ever had a current issue that feels like a repeat of a past one, but couldn’t quite remember the fix, this feature is going to be a game-changer.
And the best part? You access it directly in Microsoft Teams Chat—just like you’d ask a trusted co-worker for quick answer.
Digging Into the Past for Faster Solutions
We all know IT support moves fast. With issues coming in back-to-back, sometimes the answer to today’s problem is hiding in a ticket that was closed months ago. But finding that ticket can feel like searching for a needle in a haystack—especially when it’s buried in a system that doesn’t make it easy to find what you need.
That’s where our new ticket search comes in. Now, when you ask Neuro a question it has instant access to a treasure trove of your past service history, ready to help you solve problems faster and without the guesswork.
Just Like Chatting With a Highly Knowledgeable Co-Worker
Here’s how it works. You’re dealing with an issue that you don’t have a quick fix for. You type your question to Neuro in Microsoft Team Chat, and it does its thing. First, it pulls up the most relevant documents and knowledge from your system—just like before. But now, you’ve got a handy button that lets you expand your search into past tickets. With a single click, you can dive into historical tickets and find exactly what you’re looking for.
Think of it as turning your whole team’s past work into an easily searchable knowledge base, so you can reuse the best solutions over and over again. No more manual digging through closed tickets or asking around for who worked on what—it’s all right there in Teams, just a question away.
A Lifesaver for New IT Staff
We get it—onboarding new employees in IT is tough, especially when there’s so much historical knowledge locked away in old systems. High turnover can leave teams scrambling to bring new hires up to speed. That’s why we built this feature. By making past tickets easy to search, even the newest members of your team can hit the ground running, using the same information that seasoned veterans rely on.
No more wasting time on digging through old data. New staff can now be effective from day one with easy access to everything they need to know about past tickets and solutions.
Save Time, Save Money
This new ticket search feature can actually save your team time and money. By reducing the time spent on problem-solving and cutting down on repeated work, your team can get more done in less time. And as any MSP knows, that kind of efficiency pays off in the long run. One of our clients said that the first thing they asked Neuro saved them an hour of work!
We designed this feature with one goal in mind: to make IT support easier and smarter. CrushBank Neuro was already leading the way in AI-powered support, and with the addition of ticket search, we’re pushing the envelope even further. It’s all about using what you already know—both in documents and tickets—to solve problems faster and more effectively.
Ready to Experience It?
We’re excited for you to start using ticket search. If you’re a CrushBank user, go ahead and give it a try. If not, give us a call – you new BFF is ready and waiting for you!