CrushBank’s native integration with HaloPSA and HaloITSM offers MSPs and internal service desks a powerful AI-driven enhancement that accelerates IT support, streamlines processes and provides the right answers fast.
Native Integration with HaloPSA and HaloITSM
CrushBank has developed a native integration with both HaloPSA and HaloITSM, making it easy for support teams to access the full capabilities of its AI-powered platform without leaving their familiar environment. Whether your team is using Halo for ticketing, time tracking, or IT service management, CrushBank seamlessly works within the Halo interface to deliver relevant knowledge and solutions.
Additionally, CrushBank honors the security access permissions configured in Halo, ensuring that sensitive data is only available to authorized users. This means MSPs can confidently utilize CrushBank’s AI capabilities without compromising security or compliance.
Searching Beyond Halo
One of the standout features of CrushBank is its ability to search across all of a company’s data sources, not just the information stored in Halo. While HaloPSA and HaloITSM provide a wealth of tools for managing IT support, CrushBank enhances these platforms by pulling knowledge from documentation, historical tickets, and other internal systems. This ensures that support engineers are equipped with the most relevant information from the entire organization’s data, leading to faster and more accurate resolutions.
This Isn’t Just ChatGPT Bolted On
CrushBank is designed specifically for IT support, offering deep functionality for MSPs and IT teams, unlike public foundational AI models that aren’t optimized for these tasks. Also, CrushBank searches across all of a company’s data sources, not just the ticketing system, delivering a more comprehensive solution. It uses historical ticket data to provide contextual, case-specific insights.
Key Benefits of the CrushBank + Halo Integration
- Faster Ticket Resolutions: By instantly retrieving the right information from across all data sources, CrushBank helps engineers resolve tickets more quickly, improving efficiency and meeting service-level agreements.
- Contextual Knowledge: CrushBank’s AI doesn’t just provide static information—it delivers contextual answers based on historical data and past interactions, helping support teams make better decisions.
- Seamless Workflow Integration: The native integration with Halo ensures a smooth workflow. Engineers can access CrushBank’s AI without switching platforms, making it a natural extension of their daily work.
- Security and Compliance: With built-in support for security access permissions, CrushBank ensures that users only access data they are authorized to see, maintaining the highest levels of security and compliance.
Migrating to Halo? Save on Licensing Costs with CrushBank SmartArchive
If your MSP has recently migrated to Halo from another platform, or is planning to, CrushBank’s SmartArchive provides an effective way to manage data from your previous system. SmartArchive allows you to consolidate and store all historical data from your old platform, making it accessible within Halo. Once your data is archived, you can turn off the licensing for your previous system, saving significant costs while maintaining access to critical historical information.
Elevate Your IT Support with CrushBank and Halo
For support teams leveraging HaloPSA or HaloITSM, integrating CrushBank unlocks new levels of efficiency and effectiveness in IT support. CrushBank’s AI doesn’t just stay within the confines of Halo; it taps into all of your organization’s data to provide fast, accurate answers to your toughest IT issues. By combining the power of Halo’s ticketing and service management tools with CrushBank’s intelligent knowledge management, you can deliver superior service and maintain customer satisfaction—all while optimizing costs.