daniel

Hiring IT support technicians is tough in today’s market, and the shortage of qualified candidates often forces companies to hire individuals with less experience than they’d ideally like.

Correctly classifying tickets is crucial for Managed Service Providers (MSPs).

As the landscape of Managed Services Providers (MSPs) grows more competitive, standing out with innovative offerings has become essential.

As organizations become increasingly reliant on technology, the pressure on IT teams to resolve tickets quickly and efficiently grows. However, traditional IT support systems can struggle to keep up with rising ticket volumes, repetitive inquiries, and time-consuming classification.