daniel

September 9, 2024

AI Governance: Why It Matters

As Managed Services Providers (MSPs) increasingly adopt generative AI technologies like Large Language Models (LLMs), establishing robust AI governance becomes essential to mitigate risks and ensure responsible, ethical usage across their operations.
September 9, 2024

50 AI Terms You Need to Know

As Artificial Intelligence (AI) evolves at a rapid pace, grasping the core concepts that underpin this dynamic field is essential. This guide explores 50 key AI terms, designed to enhance your understanding and bridge any gaps in your knowledge.
September 9, 2024

Why General AI Tools Like ChatGPT Aren’t the Right Choice for Ticket Classification in IT Support

Relying on a general-purpose AI for ticket classification in Managed Service Provider environments can be a costly mistake, as accurate classification is essential to ensure efficient workflows and meaningful analytics in IT support.
July 30, 2024

Overcoming Generative AI Challenges for Managed Service Providers

While generative AI has the potential to revolutionize operations for Managed Service Providers, many projects face significant challenges; CrushBank offers a solution by leveraging a private data lake and IBM watsonx to enhance service delivery and improve response accuracy.