Blog

October 7, 2024

Add AI To HaloPSA and HaloITSM And Get More Power

Discover how CrushBank's native integration with HaloPSA and HaloITSM enhances IT support for Managed Service Providers by accelerating data retrieval, ensuring security, and providing comprehensive, contextual answers—all within a familiar interface.
September 30, 2024

Want a System That Remembers What You Don’t and Finds Want You Can’t?

Explore how MSPs can transform their entire ticket history into a powerful AI model that accurately classifies incoming tickets, identifies necessary information for resolution, and provides reliable documentation references, all in real time.
September 30, 2024

How CrushBank Enhances Services For MSPs Using ConnectWise

Discover how CrushBank's AI-powered solutions enhance ConnectWise for Managed Services Providers, offering seamless integration to improve workflows, ticket management, and service delivery, while also supporting those using other platforms like Autotask, Halo, and ServiceNow.
September 24, 2024

Your New BFF in Chat – Now With Added Ticket Search!

CrushBank is excited to introduce a new ticket search capability in CrushBank Neuro that streamlines IT support by allowing teams to quickly access past solutions directly within Microsoft Teams Chat, transforming the way they resolve recurring issues.
September 16, 2024

The Challenges of M&A in the MSP Industry and How CrushBank Can Help

CrushBank’s advanced solutions can streamline integration, maintain operational continuity, and maximize the value of newly acquired assets. Here are some of the challenges MSPs encounter during mergers and how CrushBank effectively addresses them.
September 16, 2024

Recent AI Business News: What MSPs Need to Know

The growing debate around ethical AI regulation highlights the need for MSPs to implement responsible AI practices, particularly as tools like Microsoft CoPilot and OpenAI's GPT models gain traction, emphasizing the importance of specialized AI solutions tailored for IT environments to ensure accuracy and security.
September 13, 2024

Refining CrushBank’s SmartClassifier: A Continuous Process for Optimized Ticket Classification

CrushBank’s SmartClassifier enhances IT support by automating ticket classification to improve accuracy and response times, while its ongoing refinement process ensures optimal performance for Managed Service Providers (MSPs).
September 10, 2024

Why CrushBank Chose IBM watsonx and How It Benefits Our Clients

CrushBank's commitment to IBM watsonx stems from its robust governance, cost efficiency, and adaptability, ensuring that MSPs receive tailored AI solutions that enhance performance while mitigating legal risks in a complex landscape of AI technologies.
September 9, 2024

Preserve and Access Critical IT Support Information with CrushBank’s SmartArchive

CrushBank's SmartArchive enables businesses to efficiently preserve and access critical IT support data from legacy systems, offering a cost-effective, scalable solution that eliminates expensive licensing fees while ensuring unlimited user access to searchable historical information.