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September 9, 2024
Published by daniel at September 9, 2024
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AI Governance: Why It Matters

As Managed Services Providers (MSPs) increasingly adopt generative AI technologies like Large Language Models (LLMs), establishing robust AI governance becomes essential to mitigate risks and ensure responsible, ethical usage across their operations.
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September 9, 2024
Published by daniel at September 9, 2024
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50 AI Terms You Need to Know

As Artificial Intelligence (AI) evolves at a rapid pace, grasping the core concepts that underpin this dynamic field is essential. This guide explores 50 key AI terms, designed to enhance your understanding and bridge any gaps in your knowledge.
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September 9, 2024
Published by daniel at September 9, 2024
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Why General AI Tools Like ChatGPT Aren’t the Right Choice for Ticket Classification in IT Support

Relying on a general-purpose AI for ticket classification in Managed Service Provider environments can be a costly mistake, as accurate classification is essential to ensure efficient workflows and meaningful analytics in IT support.
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July 30, 2024
Overcoming-Generative-AI-Challenges-for-Managed
Published by daniel at July 30, 2024
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Overcoming Generative AI Challenges for Managed Service Providers

While generative AI has the potential to revolutionize operations for Managed Service Providers, many projects face significant challenges; CrushBank offers a solution by leveraging a private data lake and IBM watsonx to enhance service delivery and improve response accuracy.
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June 21, 2024
Published by daniel at June 21, 2024
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IT Weapons’ Transformation: Gary Benezra on CrushBank’s Impact

IT Weapons, a leading Canadian Managed Services Provider, transformed their operations by implementing CrushBank, an advanced AI system that reduced their average ticket resolution time by 20% and improved efficiency, highlighting the platform's value for MSPs looking to enhance service delivery
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June 11, 2024
Published by daniel at June 11, 2024
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CrushBank AI Webinar: Key Takeaways from “What You Need to Know Now About AI”

David Tan, CTO of CrushBank, hosted the highly anticipated webinar "What You Need to Know Now About AI," providing attendees with insights into the latest advancements and trends in artificial intelligence from major events like IBM Think and Google I/O.
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