Conversational Search

CrushBank Neuro is available through Microsoft Teams Chat, Slack, and a web app, making it simple to access from the tools your team already uses. This ensures employees can retrieve essential information and resolve issues without switching platforms or disrupting their workflow.

 

AI-Driven Automations

CrushBank's ticket automations streamline IT support by categorizing tickets accurately with SmartClassifier, predicting resolution time through automated budgeting, prioritizing issues based on urgency and clients, and summarizing ticket issues and resolutions.

 

SmartClassifier

SmartClassifier leverages machine learning powered by your organization's historical ticket data to automatically categorize incoming tickets into the correct type, sub-type, or issue category. By learning from past patterns and outcomes, it ensures accurate and efficient classification tailored to your specific processes.

 

SmartArchive

Get long-term access to critical information needed for client support from legacy or end of life systems. CrushBank's innovative SmartArchive system streamlines the preservation of valuable IT support information from legacy systems. By retaining essential data while allowing you to decommission outdated platforms, SmartArchive helps reduce costs and ensures compliance with data retention policies.

 

AI Governance

AI governance refers to the policies and practices put in place to ensure responsible and ethical development and use of AI and the underlying LLMs. Its goal is to allow the use of AI, while mitigating risks, protecting individual rights, and creating accountability. AI governance is crucial as AI systems become increasingly integrated into all aspects of business and personal life.

 

Intergrations

CrushBank integrates with ticketing systems to streamline workflows with AI-driven classification, prioritization, and advanced search. It also connects to document management platforms, creating a centralized, searchable repository while maintaining security and access controls. This ensures efficient access to tickets and critical information across systems.

Typical Metrics