June 2024: Here's the Latest CrushBank AI News
The State of AI: Major Advances and Emerging Trends
In a recent webinar by CrushBank, CTO David Tan provided his insights into the latest AI innovations. Despite these advancements, significant challenges highlight the need for robust safety measures.
Gary Benezra on CrushBank’s Transformative Impact at IT Weapons
IT Weapons, a leading Canadian MSP, significantly reduced their average ticket resolution time by integrating CrushBank, an advanced AI system, into their operations. Initially hesitant, the team now enjoys streamlined workflows, reduced escalations, and a substantial ROI, marking a new era of efficient service delivery.
Leveraging AI for IT Support: CrushBank's Partnership with IBM watsonx
At IBM Think 2024, CrushBank CTO David Tan discusses with Toni Witt how the company's innovative platform utilizes IBM's watsonx technology to transform siloed data into an AI-powered data lake for real-time access.
Introducing CrushBank Neuro: AI-Powered Solution to Simplify Data Retrieval
CrushBank announces CrushBank Neuro, an advanced AI conversational search platform built with IBM watsonx, designed to streamline data retrieval across corporate systems.
Charles IT's Shares Its Success with CrushBank AI
In a recent webinar, Charles IT shares how they overcame ticket classification challenges using CrushBank’s AI, illustrating how enhanced data quality boosts the reporting capabilities of MSPCFO, particularly with the new Ticketing Reports.
Boosting Autotask Efficiency with CrushBank's AI-Powered SmartClassifier
CrushBank introduces its SmartClassifier technology integrated with Autotask, leveraging a private data lake powered by IBM watsonx AI to enhance ticket management efficiency for Managed Services Providers. This innovative feature automates and accurately categorizes tickets, adapts to historical data, supports custom models, and reclassifies tickets post-resolution, significantly improving operational efficiency and service delivery.