For Managed Service Providers (MSPs), speed and accuracy are essential when resolving IT support requests. However, technicians often spend valuable time searching for the right information – whether it’s past tickets, configuration details, or troubleshooting documentation. CrushBank changes the game by bringing AI-powered search into the IT support workflow, ensuring that the most relevant data is instantly accessible.
AI-Driven Search That Understands IT Support
CrushBank isn’t just another search tool – it’s built specifically for IT environments, leveraging AI to understand technical terminology, ticketing history, and support workflows. Unlike traditional keyword-based searches, CrushBank applies Natural Language Understanding (NLU) to interpret context, ensuring that technicians get precise, relevant answers instead of sifting through irrelevant results.
Searching Across All Data Sources
One of CrushBank’s key advantages is its ability to search across multiple data sources, including:
- ITSM and PSA platforms like ConnectWise, Autotask, Kaseya, ServiceNow, and Halo
- Configuration and cyber management tools including IT Glue, Hudu and Liongard
- Document Management systems such as SharePoint, Teams and Confluence
- Internal documentation that the MSP has built for their client support
By consolidating this information into a single, intelligent search interface, technicians can quickly locate the insights they need – without switching between multiple systems.
Reducing Resolution Times and Escalations
By making information retrieval more efficient, CrushBank directly impacts resolution speed. Instead of spending minutes – or even hours – searching for relevant knowledge, technicians can find accurate answers within seconds. This not only speeds up ticket resolution but also reduces escalations, as frontline support teams can confidently handle more complex issues without needing to involve senior engineers.
A Smarter Future for IT Support
As MSPs face growing client demands and increasingly complex IT environments, AI-powered search is no longer a luxury – it’s a necessity. CrushBank helps IT teams work smarter, not harder, by delivering instant access to the knowledge they need to resolve issues faster and more effectively.
By leveraging CrushBank’s AI-driven search, MSPs can boost efficiency, reduce support costs, and deliver superior experience to their clients – positioning themselves for long-term success in an increasingly competitive market.