In the age of AI, IT support and Managed Service Providers (MSPs) must continuously adapt to the evolving landscape. The ability to quickly access accurate information and automate routine tasks is essential for maintaining efficiency and delivering high-quality customer service.
CrushBank has partnered with a variety of clients to provide a platform that not only speeds up data retrieval but also enables businesses to create AI-driven automations tailored to their specific data needs.
Unlike other AI systems, CrushBank’s AI is built directly on your company’s data. This approach allows you to create automations that are grounded in real, relevant information—boosting the accuracy and effectiveness of every process.
Leverage Your Own Data for Custom Automations
CrushBank empowers organizations to leverage their own data for building automations, AI models, and data classifications tailored to their specific needs. This flexibility ensures solutions are not generic but deeply rooted in real business scenarios. Whether automating service ticket classifications or streamlining repetitive tasks, CrushBank’s AI minimizes manual errors and optimizes resource allocation. With AI models trained on relevant data, businesses can enhance workflows, improve accuracy, and drive better outcomes across the board.
Integrate Data on Your Timeline
CrushBank’s flexible data integration allows you to incorporate the data you need on your timeline. Its SmartClassifier automatically categorizes data and ticket types, ensuring consistency and organization. This unified data structure helps businesses recategorize tickets historically, reducing confusion and improving report accuracy. As a result, it becomes easier to track trends and make informed, data-driven decisions while scaling operations or managing multiple systems.
Overcome Tool Fatigue and Increase Team Productivity
One of the biggest challenges in IT support is tool fatigue, where employees feel overwhelmed by juggling multiple systems. CrushBank tackles this issue by creating a private data lake that consolidates data from various sources into one accessible, searchable platform. This streamlining enables technicians to find answers quickly, leading to higher job satisfaction.
With IT support roles experiencing a 46% annual turnover rate, automating routine tasks and reducing frustration are vital for improving retention and maintaining a high-performing team.
Deliver a Seamless Customer Experience
In today’s competitive landscape, providing a seamless customer experience is crucial for success. Organizations like iPower, Novatech, and IT Weapons have turned to CrushBank to enhance service efficiency and response times. By leveraging advanced technology, these companies streamline operations and ensure exceptional support for their clients.
iPower, a Managed Service Provider based in Boca Raton, Florida, serves over 100 companies and has faced challenges in scaling its growth over the years. Sidney Hoff, the Service Delivery Director at iPower, noted that CrushBank’s integration of AI into their system has reduced ticket resolution time from 44 minutes to just 28 minutes.
“By cutting down resolution time by 16 minutes, if a technician handles eight tickets a day, that translates to nearly two hours saved,” he explained. With this extra time, Hoff has been able to focus on developing his staff through enhanced training programs.
CrushBank has significantly improved Novatech’s efficiency by indexing 25 years of service ticket data, customer configurations, and vendor documentation, enabling engineers to resolve issues more quickly. Novatech President/CISO Dave Moorman noted that this allows their 60 engineers to close an additional ticket each day, enhancing service quality and fostering a collaborative partnership for ongoing enhancements.
Similarly, IT Weapons faced challenges in reducing ticket resolution times until discovering CrushBank. Gary Benezra shared, “After implementing CrushBank, we saved 12.6 minutes per ticket, solidifying our ROI at about 175%. If you want to save time per ticket and enhance your team’s productivity, CrushBank is worth the investment.”
Ultimately, CrushBank’s AI-driven automations provide significant benefits for Managed Service Providers (MSPs) by enhancing both internal efficiency and customer satisfaction. By allowing technicians to quickly access relevant historical data, CrushBank empowers teams to deliver faster and more reliable resolutions. This not only streamlines workflows but also fosters long-term trust and loyalty among clients.
CrushBank’s AI-driven models ensure that MSPs can meet and exceed customer expectations, driving sustainable growth and success.