Dataprise, a leader in managed IT services, has embraced cutting-edge AI technology to enhance its service desk operations. Dataprise has integrated CrushBank’s AI-powered platform into its support workflows, yielding significant operational benefits and client satisfaction.
CrushBank: A Cornerstone of Operational Success
“We utilize CrushBank today on our service desk. It’s an integral part of how our services are delivered to clients,” Keith explained. By leveraging CrushBank’s capabilities, Dataprise has optimized its processes, reduced call times, and elevated user experiences.
Keith noted that the implementation required some initial learning and adaptation. “It took a little time to really take off. We wanted to ensure we got it right,” he said. CrushBank’s data and AI platform brings relevant information from Dataprise ticket histories and support documents right in front of the support technicians when they need it to solve a new problem. This benefits both Dataprise and its clients. “It’s a win-win,” Keith emphasized.
Driving Adoption and Proving Value
Adopting new technology is never without its challenges, but Dataprise made the transition seamless by demonstrating clear value to its team and clients. “We showcased the operational efficiency and ROI CrushBank provides,” Keith shared. The result? Reduced wait times for clients and streamlined service delivery. CrushBank is also automatically classifying tickets based on the type of work.
Metrics That Matter
The results speak for themselves. Dataprise monitors metrics like SLA compliance, call volumes, and response times to gauge efficiency. “With CrushBank, we’ve seen record-breaking numbers on our service desk,” Keith said. By staying below SLA thresholds, the team has maintained high client satisfaction and fine-tuned their strategies for delivering exceptional service.
A Game-Changer for Acquisitions
Dataprise has experienced substantial growth, partly through acquisitions. Integrating new businesses into a unified tech stack can be complex, but CrushBank has simplified the process. “It helps us standardize client experiences across the board,” Keith explained. “No one wants an inconsistent look and feel. CrushBank ensures a seamless transition.”
Setting Dataprise Apart
Keith believes CrushBank is more than a tool; it’s a competitive advantage. “It’s not just about efficiency; it’s about being trusted advisors. CrushBank allows us to lead conversations with fact-based insights, building transparency and trust with our clients,” he said.
This partnership also bolsters Dataprise’s reputation as an innovator in the IT services space. “Clients depend on us to help them operationally and efficiently manage their businesses. CrushBank’s AI capabilities help us deliver a differentiated experience in the marketplace.”
A Strong Recommendation
For organizations considering CrushBank, Keith’s advice is straightforward: “Go for it. CrushBank is best-of-breed technology, backed by a team that listens and innovates. They share our values of transparency and client focus, making them the perfect partner.”
Dataprise’s journey with CrushBank is a testament to the power of AI to transform IT support. From improved efficiency to enhanced client experiences, CrushBank has become a cornerstone of Dataprise’s success.