If you’re an MSP dealing with multiple instances, whether through evolution, acquisition, or otherwise, you know how challenging it can be to decide whether to consolidate your databases between locations and teams, or to keep them separate.
Consolidating your databases into one allows you a holistic view of your client information, but only allows you to keep a limited number of tickets and a small subset of your historical data (as is the case with ConnectWise). Keeping instances separate allows you to keep that access to valuable historical data, but maintaining multiple databases and licenses can be costly and limit growth.
For an MSP, this historical data (i.e. ticketing history, agreement data, project history, etc.) is your organization’s intellectual property and, in the case of M&A, the very thing you’ve invested in. Both options have their benefits and challenges, but the fundamental challenge remains: how do you deliver the best possible support to your clients and move forward?
To avoid losing historical data – your intellectual property – MSPs can move client data over to a new instance and ingest all of your historical data into a single, unified data lake with CrushBank AI Knowledge Management. This not only eliminates the need to maintain multiple servers/databases, it also allows you to maintain the value of your acquisition and optimize it, making it your organization’s biggest asset.
CrushBank’s AI Knowledge Management delivers visibility to your support history in real time, making it available, accessible, and searchable to all of your techs, regardless of where they are working from. In a single view, CrushBank delivers all relevant information from across systems, platforms, and databases where it’s needed, when it’s needed. This allows you to reduce search time, drive escalations down, close more tickets per tech, and increase customer sentiment – goals that every MSP aims for.
CrushBank also improves data quality during ingestion, automatically amending the categorization of all tickets, even historically, to match existing tickets. This gives renewed value to historical data, making reporting uniform across your organization and ensuring that you’re always making data-driven decisions. With CrushBank, you have the flexibility to choose what data to ingest, according to your own timeline.
And if your MSP chooses not to resolve instances between locations? CrushBank still delivers value in providing a unified view of ticketing history and support data, allowing you to identify patterns and find solutions to issues that have been resolved in other locations.
CrushBank AI Knowledge Management transforms your data with our powerful AI engine, and delivers value to your MSP in the blink of AI. Experience it firsthand and book your free demo today.