Maximizing Productivity with CrushBank’s Autotask Integration
Unlock the full potential of your data and transform your IT support with CrushBank AI Knowledge Management. CrushBank seamlessly integrates with your Autotask instance via integration code, username and secret, delivering a comprehensive solution for your data integration challenges. CrushBank enhances data quality while allowing you to leverage its powerful AI automation, classification, and budgeting capabilities.
CrushBank optimizes your workflows and processes and empowers you to maximize productivity by:
Empowering seamless integration
CrushBank’s integration with Autotask gives you the option to bring over a wide array of data and search against it using CrushBank’s powerful AI engine. CrushBank allows you to keep historical data from across disparate systems, including active, legacy, and acquired systems, such as tickets, configurations, and configuration documents.
Building efficient workflows
With all of your enterprise data secure, standardized, and easily accessible in CrushBank’s data lake in the cloud, CrushBank works to deliver AI search capabilities, automation, and classification, efficiently streamlining your workflows and processes.
Automated classification of tickets
SmartClassifier automates ticket categorization, allows for historical recategorization, and supports customization with bespoke models for unique business requirements. It also reclassifies tickets after work is complete to reflect the actual problem that was solved, not just what the user originally reported.
Improving user experience
The CrushBank Autotask integration creates more efficient workflows to help your technicians find relevant data and resolve issues faster with easy access via opening the CrushBank web app in a separate tab. Alternatively, they can also use the CrushBank Chrome or Edge plugin for easy search and real-time suggestions, as well as to run a search by ticket.
CrushBank integrates with your Autotask instance via integration code, username, and secret. Once connected, you have the option to bring over the following data and search against it using CrushBank:
- Tickets
- Configurations
- Configuration Documents
For more information on the deployment of this integration:
https://support.crushbank.com/knowledge/auto-task-integration