CrushBank integrates with your E-Automate instance and captures service call history, allowing your service techs to reference CrushBank before a service call or on the go during a service call. Referencing prior service calls can enable a technician to know what parts they might need, any workarounds to the particular issue, and the info of techs who have worked on similar issues for reference.
CrushBank captures the following fields from E-Automate and allows the technician to search against them:
- Summary
- Description
- Company
- Make
- Model
- Equipment Number
- Contact
- Contact Phone
- Call Type
- Call Type Categories
- Call Type Description
- Repair Time
- Materials
- Problem Code
- Resolution Code
- Closing Meter
- Age of Service
- City
- Install Location
- Technician
- Created Date
- Closed Date
For more information on the deployment of this integration:
https://support.crushbank.com/knowledge/eautomate-integration