CrushBank is pleased to announce the release of the new CrushBank Neuro app for Microsoft Teams. This latest development marks a significant advancement in our commitment to enhancing IT support and business operations for Managed Services Providers and IT Departments through cutting-edge AI technology. CrushBank creates purpose-built AI models for IT Support using a private data lake for all internal data and clients use Crushbank Neuro to search for anything from IP addresses to support documents or client information to ticket history. This reduces escalations and increases ticket close rates.
Key Features and Benefits
1. User Authentication for Enhanced Engagement and Management
The new CrushBank Neuro app introduces user authentication, enabling the tracking of individual engagement, questions, and behavior. This feature not only promotes more engaged use but also facilitates improved management of the app’s functionalities.
2. Multi-Turn Conversations for Contextual Interactions
The enhanced functionality of the CrushBank Neuro app includes support for multi-turn conversations. Neuro will retain context from one question to the next, allowing for seamless interactions and more intuitive user experiences. If a new topic is needed, users can easily reset the conversation by clicking the “Start New Topic” button.
3. Expanding Neuro’s Capabilities
This update opens the door to leveraging Neuro’s powerful AI for more controlled areas of your business, such as Finance, Human Resources, and Account Management. By uploading contracts, users can effortlessly inquire about contract expiration dates without manually searching through documents. Similarly, HR documentation can be uploaded, enabling quick access to information within the Employee Handbook.
Customer Testimonials
The impact of CrushBank Neuro is already being felt by our customers:
– “The first question I asked CrushBank Neuro saved me an hour of work! It’s changing the way we work.”
– “I’ve just been asking CrushBank Neuro questions that my team asks me… it’s faster than I am at pointing out documents. I keep showing the team it’s basically a ‘let me Google that for you’ type of thing now.”
– “I asked CrushBank Neuro what my boss would do with a certain client issue and the response was spot on! Amazing.”
Looking Ahead
We are excited about the possibilities this new release offers and look forward to continuing to support our clients’ success with CrushBank Neuro. Our commitment to innovation and excellence remains steadfast as we work together to transform the way IT Support organizations operate and manage their business.