Transform Your IT Support with CrushBank SmartClassifier


SmartClassifier leverages machine learning powered by your organization's historical ticket data to automatically categorize incoming tickets into the correct type, sub-type, or issue category. By learning from past patterns and outcomes, it ensures accurate and efficient classification tailored to your specific processes. This reduces manual effort, improves ticket routing, and accelerates resolution times, while continuously adapting to your evolving business needs.

Create Your Own Custom Model with CrushBank SmartClassifier

Most MSPs will be able to use, and should use, the standard model for automated ticket classification. In the event that this doesn't work for your
business, CrushBank offers the flexibility to create your own custom model with dedicated models for Type, Sub Type, and Item, with Item data as
the primary driver, fed by training data from historical ticket information.

 

Start Your Smart Data Journey with CrushBank.