Do you have an old support system you wish you could switch off, but it still holds critical data you need? Are you planning a move to a new platform, but you’re worried about how you’ll map all the historical data accurately and effectively? Managed Services Providers regularly face these challenges when migrating from legacy systems or phasing out end-of-life platforms. Retaining access to critical client information from these outdated systems often incurs ongoing licensing fees or leads to inefficient manual retrieval processes. CrushBank’s SmartArchive offers MSPs a streamlined, cost-effective solution to these common issues.
Seamless Preservation and Accessibility
CrushBank SmartArchive addresses a critical need by providing MSPs with long-term, effortless access to vital IT support data. During a one-time ingestion process, SmartArchive securely transfers crucial historical information, such as tickets, configuration data, service documents, and more, into a private, fully searchable data lake. This eliminates tedious manual data recovery efforts, significantly improving efficiency in client support processes.
Cost Savings through Efficient Archiving
Traditional legacy systems come with expensive licensing fees, especially burdensome when the platforms are no longer actively used. SmartArchive removes this financial barrier, replacing costly legacy licenses with a streamlined and economical solution. Pricing scales according to the volume of ingested data, providing predictable and tailored cost management. For MSPs, this means substantial long-term savings and improved budgeting capabilities.
Simplified Migration to a New PSA
Transitioning to a new Professional Services Automation platform can be challenging, especially when critical historical data must be maintained. SmartArchive simplifies this process by securely preserving legacy PSA data, ensuring seamless continuity and accessibility during and after migration. MSPs can confidently switch to new systems without disruption, knowing their valuable historical data remains intact and fully retrievable.
Easy and Secure Access
With SmartArchive, MSPs gain secure, unlimited access to archived information through an intuitive search interface. No matter how extensive the archived database becomes, MSPs can confidently access essential client records anytime, anywhere. This enhances responsiveness to client queries and contributes directly to higher client satisfaction and improved service delivery.
Future-Proof Your Business
SmartArchive empowers MSPs to modernize their operations by confidently retiring legacy systems, knowing that critical data remains secure, compliant, and easily accessible. By offering substantial operational efficiencies, significant cost savings, and enhanced client support capabilities, CrushBank SmartArchive represents a strategic investment for any forward-thinking MSP.