In the fast-paced world of IT support, efficiency is key. The ability to quickly and accurately categorize service tickets can make or break the effectiveness of your team. Enter CrushBank’s SmartClassifier—a revolutionary feature designed to transform your IT support operations by leveraging the power of AI to bring order to chaos.
Bring Structure to the Chaos
Every IT support team knows the frustration of miscategorized tickets. With 70% of service requests falling into this trap, valuable time is lost, and efficiency takes a hit. CrushBank’s SmartClassifier tackles this challenge head-on by automatically classifying ticket types and subtypes based on the content of each ticket. This powerful AI-driven feature doesn’t just streamline your team’s workflow; it also turns previously unsearchable content into valuable insights, intellectual property, and actionable advice.
Optimize and Enrich Your Data
CrushBank SmartClassifier goes beyond just categorizing tickets. It optimizes and enriches your data, enabling you to automate and implement ticket and time budgeting, ensure that previous efforts are readily accessible, and identify missing data to turn into actionable tasks. With SmartClassifier, your team no longer has to start from scratch every time a new ticket comes in. Instead, they can build on the wealth of historical ticketing details, delivering faster and more accurate resolutions.
Create Your Own Custom Model
While the standard model for automated ticket classification works for most managed service providers (MSPs), CrushBank understands that one size doesn’t always fit all. That’s why SmartClassifier offers the flexibility to create custom models tailored to your specific needs. You can develop dedicated models for Type, Subtype, and Item, using Item data as the primary driver and training data from historical ticket information. This level of customization ensures that your classification system aligns perfectly with your business operations.
Standardize Across Instances
When managing multiple instances or integrating newly acquired companies, standardizing ticket classification becomes crucial. CrushBank SmartClassifier makes this process seamless by ingesting all your data into a single, unified data lake. This approach allows you to easily resolve multiple instances while preserving historical data and maintaining the value of your acquisition, including client data, ticketing history, and intellectual property.
Start Your Smart Data Journey with CrushBank
CrushBank’s SmartClassifier is more than just a feature—it’s a game-changer for IT support teams. By automating ticket classification, optimizing data, and offering customization options, it transforms how you manage and leverage your data. Start your smart data journey with CrushBank today and experience the difference that intelligent, automated classification can make for your team.